School Implementation
On receipt of a purchase order VeriCool appoints a team to support the whole installation process and provides a dedicated after sales helpline.
Project Management
As the market leader in the provision of biometric lesson registration and cashless catering software, we pride ourselves on the level of support, both pre and post installation, that we provide to our clients. We manage every stage of the implementation, ensuring that our technology is installed with the least disruption and inconvenience to school staff and pupils.
To ensure that the implementation is successful, we have identified several key steps involved in delivering a working solution to a school. Understanding specific requirements and ensuring that all objectives are met is the key to a successful implementation. We are keen to emphasise that the entire process, from start to finish, is managed by our dedicated team of professionals. Once an order is placed with us we ask nothing of the school, other than making the relevant staff available for enrolment and training.
Site Survey
On receipt of a purchase order from a school we appoint a project co-ordinator who will agree a date and time to visit and meet the relevant team (ICT, Administration, Management) from the school to discuss the installation process. This person will also carry out a detailed site survey, ensuring that both parties are aware of what will happen and that any school supplied hardware is of a standard sufficient to run the software.
Enrolment
Our dedicated enrolment team will enrol all students and staff in an efficient and timely manner. We can complete the process for 1200 students and staff in approximately3 hours.
Training (Cashless Catering)
Once enrolment is complete training can begin. Our staff will be on hand to offer as much training as required and normally commence with the catering staff who will be using the EPOS (Till) equipment on a daily basis.
This normally takes about 20-30 minutes and will ensure that all staff are fully proficient in running the tills. However, our staff will offer repeat training whilst on site. Once this is complete a more detailed training session will begin for administration staff and the schools catering manager, if applicable.
This normally takes 0.5 day as they will require a more detailed level of training on the cashless catering administration software. Again, additional training can be offered whilst our staff are on site and any technical issues can be resolved with our staff.
Going Live
Key to the success of any new technology is ease of use. Having the confidence to use the EPOS equipment will ensure that the technology will quickly be adopted by your catering staff. To ensure that your catering staff become proficient in the use of VeriCool we insist that a member of our team is on hand during the first days service to offer assistance if required. In most instances our team will operate at least one EPOS to instil confidence in the school catering team and to demonstrate how easy the system is to use.
Post Installation
We offer comprehensive post sales support, with our dedicated helpline open Monday to Friday. We offer a remote log in using NTR: access is only allowed once the school has logged on as a new partner. We create a two way electronic link for your administration and ICT staff to electronically contact and log any issues on a day-to-day basis. These issues are then received and actioned by our team. We have a dedicated support helpline for catering and administration staff should the need arise.